ABOUT THIS WORKSHOP

This workshop exposes participants to effective techniques for bringing about significant improvement in the productivity and operational performance of both competing and non-competing organizations. Increased competition and tight fiscal and economic realities are forcing organizations to search for ways to work smarter and  more effectively.  The tools presented in this workshop will allow these organizations to improve operations and by extension productivity.

WORKSHOP OUTCOMES

At the end of the workshop, participants will be able to:

• Develop a systematic approach to operational improvement

• Benchmark operating performance against other organizations

• Setup performance improvement teams

• Develop a performance measurement system

• Measure current performance

• Develop a performance improvement plan

• Identify the important change management issues that must be addressed

TOPICS

•  Introduction to The Performance Improvement Model

•  Factors driving low productivity and poor operational Performance

• Prioritization of operations and productivity problems

•  Developing the Performance Improvement Plan

•  Forming the Performance Improvement Team

•  Identifying Performance Indicators and Performance Measurement Systems

• Tools for improving operations and productivity

• Managing and Implementing Change

WHO SHOULD ATTEND?

• Business Unit Managers

• Directors and Managers of Operations

• Plant/manufacturing Managers

• Business Owners/Directors

• Service Managers

• Administrative Managers

• Senior Supervisors

WORKSHOP FORMAT

This workshop is active, informal, and participatory in nature.  Participants will work in teams, and will work on practical exercises in order to develop a level of comfort with the operational performance improvement tools.  Teams will also make presentations.

YOUR PRESENTER

Dr. Harvi Millar P. Eng. is the President of Management Technologies.  With over 30 years of experience, he is a leading consultant and trainer in strategic planning, performance management, leadership skills development, productivity improvement, total quality management and customer service.  He has delivered numerous training workshops throughout the Caribbean, namely:  St. Lucia, Guyana, Trinidad, Antigua, St. Kitts, the BVI, Bermuda, and in Canada.  He holds a B.Sc. (Hons.) from U.W.I. and a Ph.D. from the Technical University of Nova Scotia.  He is a full Professor in the Sobey School of Business at Saint Mary's University in Halifax, Canada.  Dr. Millar is also a jazz musician and composer, a freelance columnist on business and cultural issues.

Will you be attending?